Frequently Asked Questions

There are a few reasons you may not be able to make a reservation:

  • You live outside of Philadelphia.*
  • You are under 18.
  • You have a virtual library card and have not verified your address in person at a neighborhood library.**
  • No passes are currently available. Check back on the first of the month!
  • You already have two active reservations—the maximum you can have at any given time.
  • You have already reserved a pass at that attraction this calendar year.
  • You need a library card. It's free! Apply for a library card online or in person at one of our neighborhood locations.

*If you previously lived outside of Philadelphia but now live within city limits, you may need to update the address listed in your Free Library account. To do so, log in to your account; under MY ACCOUNT, click on PROFILE, then click on REQUEST CHANGE OF ADDRESS. Fill out the change of address request form in full, then click on SUBMIT ADDRESS CHANGE.

**Go to any of our 54 neighborhood libraries with proper identification.

  1. Begin at the Experience Pass homepage
  2. Click RESERVE A PASS
  3. Log in to the Experience Pass reservation system using your Free Library card and PIN
  4. Browse for passes by date or venue
  5. Make a reservation
  6. Download your pass to a mobile device or print your pass close to the date of your visit*
  7. Visit your attraction during the venue's public hours OR during the date and time of your specific offer**
  8. Present your pass on your device or in print
  9. Enjoy!
  10. Return to freelibrary.org/epass to discover a new attraction

* Once you print or download your pass, you can no longer cancel your reservation. We recommend waiting until a day or two before your reservation to download or print your pass in case your plans change; if you reserve a pass but do not use it, your reservation will still count as used and you will not be able to reserve another pass at that attraction until the next calendar year.

** Be sure to note the venue's hours or the date and time of your offer before you reserve a pass.

Free Library of Philadelphia cardholders ages 18 and above who live in Philadelphia are eligible to reserve passes. People of any age are eligible to be guests on the Experience Pass.
No. Only Philadelphia residents may reserve passes. Many of the surrounding counties offer similar programs to their residents; please visit your local library to inquire about such opportunities.
We can help if you forgot your PIN, forgot your library card number, or need to report a lost or stolen card.
Apply for a library card online or in person at one of our neighborhood locations. A Free Library card is available at no cost to anyone who lives, works, pays taxes, or goes to school in the City of Philadelphia.
From science centers and botanical gardens to art museums and historical sites, the Experience Pass has something for everyone! Learn more about the attractions to see what interests you, and reserve your pass today.
If you have not yet retrieved your pass, you can still cancel your reservation. Log in to the Experience Pass reservation system; in the "My Reservations" window, click on the CANCEL RESERVATION button. If you print or download your pass, you can no longer cancel your reservation. Library staff cannot cancel your reservation for you. If you need to cancel, please do so with at least three days' notice, to allow someone else to use the pass. If you reserve a pass but do not use it, your reservation will still count as used and you will not be able to reserve another pass at that attraction until the next calendar year.
Passes will be released two months in advance on the first of every month. For example, on October 1, December passes will be made available, and Experience Pass users will be able to reserve any available passes for dates between October 1 and December 31. Please note that passes are in high demand and supplies may be limited!
You must be at least 18 years old to reserve a pass; however, patrons of any age are eligible to be guests on the Experience Pass.
Yes! No matter how many fees or overdue materials are on your library card, you can reserve and use the Experience Pass.
You can reserve one pass per attraction per calendar year. Two active reservations per library card are allowed; having two active reservations will block you from making additional bookings for future dates. If you reserve a pass but do not use it, your reservation will still count as used and you will not be able to reserve another pass at that attraction until the next calendar year.
Passes will admit either two or four people, depending on the attraction; be sure to read the details carefully when reserving your pass.
No. Experience Passes are not transferrable. The cardholder who reserved the pass must be present to redeem free entry.
If you would like to learn more about how your institution, organization, or venue can participate in the Experience Pass program, please email us.
Yes. You can access the Experience Pass website and save your pass in PDF form on your mobile device. Currently, there is no Experience Pass app.
Yes! There are a variety of ways to get access to Philadelphia attractions:
  • The Experience Pass

    The Experience Pass allows Free Library cardholders ages 18 and above to check out free digital passes to cultural institutions and other attractions in the Philadelphia area.

  • The STAMP pass is open to Philadelphia teens ages 14 through 19 and is valid for free admission to a selection of the city's top museums and attractions.

  • The ACCESS Philly Program allows individuals with a PA ACCESS Card to attend cultural sites and theaters for just $2.