Frequently Asked Questions
There are a few reasons you may not be able to make a reservation:
- You live outside of Philadelphia.*
- You are under 18.
- You have a virtual library card and have not verified your address in person at a neighborhood library.**
- No passes are currently available. Check back on the first of the month!
- You already have two active reservations—the maximum you can have at any given time.
- You have already reserved a pass at that attraction this calendar year.
- You need a library card. It's free! Apply for a library card online or in person at one of our neighborhood locations.
*If you previously lived outside of Philadelphia but now live within city limits, you may need to update the address listed in your Free Library account. To do so, log in to your account; under MY ACCOUNT, click on PROFILE, then click on REQUEST CHANGE OF ADDRESS. Fill out the change of address request form in full, then click on SUBMIT ADDRESS CHANGE.
- Begin at the Experience Pass homepage
- Click RESERVE A PASS
- Log in to the Experience Pass reservation system using your Free Library card and PIN
- Browse for passes by date or venue
- Make a reservation
- Download your pass to a mobile device or print your pass close to the date of your visit*
- Visit your attraction during the venue's public hours OR during the date and time of your specific offer**
- Present your pass on your device or in print
- Return to freelibrary.org/epass to discover a new attraction
* Once you print or download your pass, you can no longer cancel your reservation. We recommend waiting until a day or two before your reservation to download or print your pass in case your plans change; if you reserve a pass but do not use it, your reservation will still count as used and you will not be able to reserve another pass at that attraction until the next calendar year.
** Be sure to note the venue's hours or the date and time of your offer before you reserve a pass.
- The Experience Pass
The Experience Pass allows Free Library cardholders ages 18 and above to check out free digital passes to cultural institutions and other attractions in the Philadelphia area.
The STAMP pass is open to Philadelphia teens ages 14 through 19 and is valid for free admission to a selection of the city's top museums and attractions.
The ACCESS Philly Program allows individuals with a PA ACCESS Card to attend cultural sites and theaters for just $2.