Announcing Online Library Customer Survey

By Anne L. RSS Mon, September 17, 2012

Be part of a select group!  The Free Library invites you to help us test a new, national survey designed to learn more about reading habits and the many ways people use their public library.  Starting Monday, September 17, the Free Library is participating in a beta test of Library Journal’sPatron Profiles”  new survey form.  We are limited to only 500 completed surveys, after which we will remove the linksSeveral other libraries across the country are also trying this survey out, and results will be compiled and shared.

What is Patron Profiles?  It analyzes information collected through a national sample of 2,000+ public library consumers, and is produced in partnership with Library Journal, a major periodical about library related issues, and Bowker Pubtrack Consumer, a book publishing research company. We will have access to data results from Free Library users, as well as a chance to compare our results with the other libraries participating in this survey.

We want to learn about how you use the Free Library!  Please click on the link below to get started.  You will be asked about 50 questions, and your responses will be confidential. The survey takes about 10 - 15 minutes to complete.  (If you find you can't complete it, you will need to start it again.  Sorry!)

Patron Profiles Survey Link:

Please keep in mind these are questions that are being asked in several cities.  This means some of the questions may not apply to services we currently offer.  If you do take the survey, we would also like to hear from you about what you think of these questions.

Thanks for your help!


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do we get to see the results of the survey after the responses have been compiled & analyzed?
matt - delco
Monday, September 24, 2012

Yes, we will have access to results later this fall, and will blog about results. Hope you took the survey (up until end of September)! Thanks for your interest!
Anne L - Philadelpia
Wednesday, September 26, 2012

I always found that certain libraries didn't have all the books I wanted to read :( this survey is a great way to know what the reader wants in your area. Good thinking! I'm part of a marketing team of a in St.Antony's school in Michigan. I was told that offers a free academic plan for survey creators which gives us the same features as their paid accounts. give it a try, we did and have no complaints
edward mccain - Michigan
Wednesday, November 21, 2012
452345 - South Philly
Sunday, December 16, 2012
452345 - South Philly
Sunday, December 16, 2012

You can make online surveys on SoGoSurvey which also provides various survey samples.
Thursday, March 7, 2013

SoGoSurvey also has some customer survey samples.
Friday, March 8, 2013