We Want To Hear From You: Take Our Customer Satisfaction Survey!

By Michelle S. RSS Wed, October 31, 2012

More than ever, we at the Free Library of Philadelphia are focused on making sure that you have a good experience whenever you visit us in person or online—from easily finding the resources you need to receiving the friendly and courteous service you deserve. And we want to hear from you how we’re doing! Please take a few minutes to fill out our new Customer Satisfaction Survey and let us know what you like about the Free Library and what you hope we can improve. This short survey will take no more than five minutes of your time, and will help us to better serve you every time you visit the Library. What’s more, the survey will become an ongoing new feature of our website—that’s how much our customers and cardholders matter to us!

Have a question for Free Library staff? Please submit it to our Ask a Librarian page and receive a response within two business days.

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I love the library. Just fyi - the survey has an error. I put in that I was interested in volunteering, but it codes that as "not interested". I went back to the page in case I had misclicked, and nope, it did it again. Check it out for yourself.
Martin - UPenn
Wednesday, October 31, 2012

Martin, thank you so much for pointing out that coding error in the survey. We've notified the appropriate folks, and it'll be fixed ASAP.
Michelle S. - Free Library
Wednesday, October 31, 2012

I would like to see more Startrek novels on the shelves in the sciencefiction section
michael mull - philadelphia
Saturday, November 10, 2012

Your survey leaves a lot to be desired. You repeatedly ask the same question about service and space. There is no room for the quality and variety of the books you carry or what other services we would like to see this location provide etc. I would also like to add that your online catalog search is not very user friendly. Our neighborhood has a lot of children and there is no more story hour and I don't see more books being added to the shelves either! Where can we give you feedback on these issues?
Sam - Germantown
Saturday, November 10, 2012

I love you website but how exactly do you become a member Or borrow books because me and my parents want to know
Shyla - Singapore
Monday, November 12, 2012

Sam, You are always welcome to share suggestions and thoughts using our e-reference form here: http://libwww.freelibrary.org/faq/eref.cfm Please know that we take your concerns quite seriously, and thank you for sharing them. This survey is deliberately limited in scope, and we plan to adjust and expand it over time. Due to a series of budget cuts over the past several years, we are now working with limited staff and a reduced budget for new materials, though please do let your librarian know about what kinds of programs and materials you would like to see at your neighborhood library, and we will do our best. Also, we are working on an updated, more user-friendly catalog, which you can test drive here: http://beta.freelibrary.org/ Thanks again for your feedback!
Michelle - Free Library of Philadelphia
Friday, November 16, 2012

Michael, thanks for your suggestion! It's been passed along to our materials department.
Michelle - Free Library of Philadelphia
Friday, November 16, 2012

Shyla, You can apply for a Free Library card online here: http://libwww.freelibrary.org/register/getcard1.cfm A Free Library card will give you access to our collections as well as many online databases and resources. You can also download Author Events podcasts for free (no card required) here: http://libwww.freelibrary.org/authorevents/podcast.cfm
Michelle - Free Library of Philadelphia
Friday, November 16, 2012

I can't figure out how to become a member can you help me
vali - Sunbury
Tuesday, November 8, 2016

Hi Vali, to sign up for a Free Library card, click on the "Get a Library Card" link at the top of our website, or follow this link: https://know.freelibrary.org/MyResearch/register
Admin - Philadelphia
Wednesday, November 9, 2016

With such limited hours it's difficult to get my kids to the library, we raced there today and arrived at 446p, knowing the 5p closing time. At 450p a lady wearing a security shirt started flickering the lights a lot, saying the library was closing. I pointed out it was not yet 5p, and she said they needed time to close up. We rushed to grab some books and were outside by 455p. At that point, a man wanted to go in and the same lady was already outside telling him it was 5p and the library was closed, and the man was rightfully confused. Considering how few hours the library is open in the first place, and that I want the children to feel the library is a welcoming place - it was very unpleasant to be chased out today. Please let the public use the library until the posted closing time.
Dana Rosner - 1700 S Broad St
Friday, June 2, 2023