E-Gadget Helpdesk

By Administrator RSS Fri, January 4, 2013

*** Update: For current information about this service, please contact the Science & Wellness Supervisor at paquetteb@freelibrary.org. ***

Do you have an exciting new-fangled gadget that you don't know how to use? Are you a pro at your device, but you want to know how to get free ebooks on your smart phone, e-reader, tablet, or computer? Are you someone interested in getting an e-reader, but you don't know which one?

Come to the Free Library of Philadelphia's e-gadget help desk! A gadget guru will be in the lobby of the Parkway Central Library (1901 Vine St.) every Tuesday afternoon from 3:00 until 6:00 p.m., starting January 8 to give tutorials, troubleshooting tips, advice, and hands-on work with e-readers and tablets.

We can help you with:

  • Amazon e-readers: Kindle, Kindle Fire
  • Barnes and Noble e-readers: Nook, Nook Color, Nook Tablet
  • Android/Google-powered tablets and smart phones: Nexus, Samsung, Droid, etc.
  • Apple's iPhone, iPad, and iPad mini

Do you have a question about a device that's not on the list? Come in and we'll do our best to help you!

For the best learning experience, BRING with you:

  • The device in question!
  • If you want learn how to download an ebook from the internet on a computer and transfer to your device, bring your device’s USB cord.


It’s helpful to bring and/or know the following, but if you don't we'll help you figure it out:

  • Your 14-digit Free Library Card number
  • Your 4-digit PIN
  • The email address your device is registered to and that email account's password.
  • If you have any associated accounts with your device, such as Adobe Digital Editions, Amazon.com, or Barnes and Noble.com, please bring or remember your login information. This may be an email address, username, or ID and a password.

- Free Library Hot Spots Team

Leave this field empty

Add a Comment to E-Gadget Helpdesk

Email is kept private and will not be displayed publicly
Comment must be less than 3000 characters
hi i am having a problem downloading audiobooks from overdrive when i use google chrome or firefox. it used to work great with internet explorer v9, but at some point i started having problems with ie and started using google chrome or firefox as my browser. when i try to d/l a book, i get to the bookshelf, but it will not download to the proper folder. where can i look for help to resolve this problem. my hp laptop is not an 'e-gadget' but it is definitely an 'e' - hope you can help. db
d belikoff - phila - mt airy
Friday, January 18, 2013

Hi DB, I'm not sure what the problem is, but it may be that you are not aware of how your new browser makes downloads available. When you're in Chrome, a little bubble should pop up at the bottom left side of your browser when you download a file. Click in that window to open or save the file. Or, try openning your "Downloads" folder to see if the file is there. Click on the Windows Start Button, probably in the lower left of your screen. Then, click on "Computer" or "Documents" and a new window will open. On the left side of that window, there should be a "Downloads" folder. Click in it to see if its there. Since your HP is a laptop, you could bring it in on a Tuesday 3-6 to do some problem solving. Good luck!
Loren - Free Library of Philadelphia
Tuesday, January 22, 2013

Hello - If the fix Loren suggests above does not work, send this to us an e-reference question. Then we will be able to work a little more closely with you via email. Here's the link to submit your question: http://libwww.freelibrary.org/faq/eref.cfm
Jamie W - Philadelphia
Tuesday, January 22, 2013

is your site for downloading ebooks compatable with the nook hd?
nellie - 27 Lehigh St. Mountaintop, PA
Tuesday, January 22, 2013

I have been using this Library for the past 6-7 years to download books to my kindle. I have been trying to do it a few times in the past few weeks and it doesn't recognize my information. My Library card number isn't 14 digits it's 2136209. I have the Overdrive app as well as Libby but none are successful. Can you help ?
Alice Casparro - Scranton
Monday, September 10, 2018

Please, I need to update my username and password....I am not being allowed to access RBDigital on my laptop. Thank you.
Sharon Atchley - York, PA
Sunday, October 14, 2018

Please send us a detailed email with your issue(s) via our "Ask Us" feature and we will do our best to help alleviate and solve your problem. https://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&institution=12274&type=1&language=1
Web Admin - Philadelphia
Tuesday, November 6, 2018

I need help in operate my first smartphone! I am in West Philadelphia, which branch can I go to near me for help! 02/17/2020
Miss Helen Richardson - Philadelphia
Monday, February 17, 2020

I have a new ipad and it does not allow me to read my books. All info was tx from old ipad to new.
Barb - Shickshinny pa
Wednesday, February 26, 2020