Have a Question?

By Administrator RSS Wed, June 3, 2009

Need a quick answer to a question to settle that office debate? Need to know when Parkway Central Closes or when Northeast Regional Library opens? With the Free Library of Philadelphia's new text-a-librarian service, you can have your answers at your fingertips.

Simply text a message to 66746. In the message box, type “askfree” and a space, then your question. Example:   askfree What are the hours at Parkway Central? 

Text messages should be for quick, simple questions that can be answered in short responses. A librarian should answer within two hours and usually much, much sooner. Our average response time is under five minutes. In the orange ASK section of our home page, you can click on “Text” to see a longer explanation in the form of an FAQ.

The Free Library of Philadelphia does not charge the patron for this service, however, cell phone providers generally charge customers for sending and/or receiving text messages.
There are also other ways to communicate and ask questions. Of course, we would love for you to visit one of our many library locations, check out books, and attend a program.  If you can't come in person, you can call our General Information Department at 215-686-5322 or call your local branch.
Via the internet, the library offers a 24/7 chat service @  Ask Here PA.  This service is designed to provide fast answers to your questions, using information found on the internet and in databases funded by the library. You can chat with a librarian, who will send you links to websites or articles contaning the information you requested. When Free Library staff is not available, a librarian from another library in Pennsylvania or even one from as far away as California will be there to assist you!  If your question involves lengthy research or relates to your library record, the librarian will get you started and Free Library staff will follow up within two business days.
More involved research questions and comments can be sent to us directly via email. A librarian will answer your question within two business days.
So text, chat, email, phone or visit! The Free Library of Philadelphia staff is waiting for all of your questions.


Leave this field empty

Add a Comment to Have a Question?

Your email is kept private and will not be shown publicly
Yay for the text reference service at the Free Library! Are people using it?
Laura - Philadelphia
Wednesday, June 3, 2009

I need advice about how to get backlink from this blog for my .
Sulumits Retsambew - Indonesia
Tuesday, July 21, 2009

Good info. Thanks.
Esaul Daris - Indonesia
Wednesday, August 5, 2009

This is an outstanding service. Its so hard to get through to people after hours when you have a job of your own.
- Philly
Wednesday, August 26, 2009

a very good article and make my home here. | |
puja - bangko
Wednesday, January 13, 2010